Kno’s Customer Support team placed 3rd in this years American Business Awards, Stevie Award for “Customer Service Department of the Year – Computer Software – Less than 100 Employees!” The slogan they were nominated under, Kno – “The CS team that rocks!!!!!!” With more than 1,000 entries from companies like Citrix and Vizio, and over 100 judges determining the finalists this year, we couldn’t be more proud of our Customer Support team.
Their work exemplifies the level of service we strive to provide at all levels of our company and this award stands testament to their dedication and hard work in assisting you, the user. We’d love to share with you all of the amazing examples we have of customers commending their support, but their just isn’t enough space. So, here are some of our favorites:
“I really do love this app. I have had a few issues with books, but the customer support is great and quick to do everything they can to resolve issues. I definitely recommend this app to anyone in college.” – iTunes Reviewer
I must commend the great customer service I recently received at Kno textbooks. The customer representative responded to my request very quickly and solved the problem I was having. Thanks for your excellent service. – Eric Fuhrman (Facebook Wall)
“This app has made significant improvements, most of which are based off of user feedback. Imagine a company that takes feedback from the customer and uses it to make their product even better. Not only is this app great, but their support team is extremely helpful as well.” – Jonathan – Gannon University
Ritesh Paspulati – CS Manager, and Simona Capiau – CS Supervisor accepting the award.